Senior Counsel Paul Muite has issued a seven-day legal demand to Kenya Airways (KQ), seeking over Sh3 million in refunds and general damages following a flight cancellation in Zanzibar that left his family stranded. The incident, which occurred on August 31 during an aviation workers’ strike, forced the veteran lawyer, his wife Dr Edith Muite, their two daughters, and two grandchildren to charter a private flight back to Nairobi after waiting over five hours at the airport without clear communication or basic assistance from the airline. Hours of Uncertainty and Lack of Communication According to the demand letter, the family had purchased return tickets totaling Sh596,450 and were scheduled to board Flight KQ491 from Zanzibar to Nairobi at 10:10 am. Despite checking in and completing immigration procedures after official channels indicated the flight would operate on time, the passengers were left waiting in the terminal for hours. Muite noted that Kenya Airways staff failed to provide direct updates. Instead, a Zanzibar Airport employee informed the travellers around 3:45 pm that the flight was cancelled. The letter highlights that despite the presence of young children, including Muite’s three-year-old grandchild, the airline provided no basic refreshments, drinking water, accommodation vouchers, or immediate rebooking options. “No meaningful explanation was provided as to t...
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